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At Universal Chemical, we strive to ensure that our customers are completely satisfied with their purchases. If you are not satisfied with your order, we offer a clear and straightforward return and refund process.
Returns
If you are not fully satisfied with your purchase, you can return the product within 30 days of receiving it. To be eligible for a return, the product must be unused, unopened, and in its original condition. Customers are responsible for the return shipping costs, unless the product is defective or we made an error with the order. Please contact our customer service team to initiate the return process and obtain a return authorization.
Refunds
Once your returned product is received and inspected, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow up to 7-10 business days for the refund to appear in your account, depending on your bank or payment provider.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately within 7 days of delivery. We will arrange for a return or replacement at no additional cost to you. Please provide clear photos of the damage or defect to assist in processing your claim quickly.
Non-Refundable Items
Certain items, such as custom or special-order products, are non-refundable. If you have any questions about the return or refund process, please feel free to contact our customer support team at info@ssdchemical.com
Thank you for shopping with Universal Chemical!